Analisis Pengaruh Dimensi Kualitas Layanan Terhadap Kepuasan Mahasiswa Studi Kasus: Program Studi Farmasi UKIT
Keywords:
Tangible, Reliability, Responsiveness, Assurance, empathy, student satisfactionAbstract
This research analyzes the factors that influence the service satisfaction of pharmacy students at Tomohon Christian University, Indonesia. This research aims: (1) To find out how much influence the dimensions of service quality consist of reliability, tangible, empath, assurance, and responsiveness, partially on the satisfaction of pharmacy students at Universitas Kristen Indonesia Tomohon. (2) knowing the influence of service quality dimensions (X) on satisfaction (Y) of Pharmacy students at the Universitas Kristen Indonesia Tomohon (Y), (3) knowing what service quality factors X have a Dominant influence on student satisfaction at Tomohon Indonesian Christian University (Y). The method used in this research is a multiple linear regression analysis model to determine the influence of independent variables on student satisfaction at the Universitas Kristen Indonesia Tomohon simultaneously or partially with a population of 125. The conclusions of this research are: (1) the dimensions of service quality simultaneously have a significant influence on student satisfaction at the Universitas Kristen Indonesia Tomohon, (2) All service quality factors partially have a significant influence on the satisfaction of Pharmacy students at the Universitas Kristen Indonesia Tomohon, (3) The dominant influence on student satisfaction at the Universitas Kristen Indonesia Tomohon is provided by assurance.
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Copyright (c) 2024 Ferdy Towary Rumambi, Joni Kutu' Kampilong, Harley Alfredo Benfica Mangindaan
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